Frequently Asked Questions
Everything you need to know about your official Cleetus McFarland gear.
When will my order ship?
Most orders are processed within 3-5 business days. During major drop events or holidays, processing may take up to 7-10 business days. You will receive a tracking number via email as soon as your gear hits the road.
What is the return policy?
We accept returns and exchanges on unworn, unwashed items within 30 days of delivery. Please ensure all original tags are attached. Note that limited edition drop items and clearance products are final sale.
Do you ship internationally?
Yes, we ship to fans worldwide! International shipping rates and delivery times vary by destination. Please note that customers are responsible for any customs fees or import duties incurred by their country.
How should I care for my apparel to prevent fading?
To keep your graphics looking sharp, we recommend machine washing cold, inside out, with like colors. Tumble dry on low heat or hang dry for the best long-term results.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking link. You can also log into your account on our website to view your order history and current shipping status.